At Tafeel BD, we strive to ensure you are completely satisfied with your purchase. If you face any issues with your order, our return and refund policy outlines how we can assist you:
- Eligibility for Return:
Items must be unused, in their original packaging, and in the same condition that you received them.
Return requests must be made within [3 to 7 days] of receiving the product.
Perishable or opened food items are generally not eligible for return unless they are damaged or defective upon delivery. - Damaged or Defective Items:
If you receive a damaged or incorrect product, please notify us immediately within 24 hours of delivery with photo/video proof at our support email or hotline. We will arrange a replacement or issue a refund after verification. - Refund Process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed through the original method of payment or via bKash/Bank transfer within [3 to 5 business days]. - Shipping Costs for Returns:
Customers are responsible for paying their own shipping costs for returning items, unless the product arrived damaged or incorrect due to our error.